TELCO

In competitive and volatile markets such as those of telecommunication companies, the fluidity of the processes of contract acquisition and management of Customer Care activities are essential to lowering quit and churn rates. Circular makes it possible to drastically reduce all the bottlenecks of traditional document management in every phase of the Customer Journey.

A series of use cases has been developed to automate the processes of scanning, rendering, extraction and distribution of all documents required by supply contracts, allowing us to make document processing more efficient and offer a significant reduction in operating costs for our customers.

Esempi documenti TLC
Documenti di Identità​

Identity Documents

When initiating a telephone service agreement, the accuracy of the extraction and processing of data from identity documents is essential to make the closure processes for most agreements fluid and as quick as possible. The complexities inherent in this process differ, such as the need to reconcile parts of separate documents sent at different times.

Circular streamlines the process of compiling master data by automatically reconciling and classifying documents and then quickly extracting the data necessary for management process of the main contracts with fast and secure transactions. In particular, Circular is able to automatically recognize and index the following identity documents:

  • Electronic Driving Licenses
  • Health Insurance Cards
  • Electronic Identity Cards
  • Paper-format Identity Cards
  • Passports
Circular - Accuratezza
Accuracy and Automation: 85 - 95%
Circular - Integrazione
Simplified integration with company management and business systems thanks to the availability of different output formats.
Circular - Disponibilità
Models already available.
Pec e Mail Gestione processi di assistenza​

Certified and Regular E-Mail Assistance Process Management

Certified e-mail is a communication channel now widely used for sending requests for assistance or complaints and makes it essential to be able to quickly acquire and process requests.

Circular utilizes sophisticated semantic recognition technologies to import and interpret the information contained in e-mails and attachments quickly and in an extremely reliable way, using the output to automatically generate tickets in the company CRM system and quickly initiate all customer assistance procedures necessary.

Circular - Accuratezza
Accuracy and Automation: 90 - 95%
Circular - Integrazione
Simplified integration with company management and business systems thanks to the availability of different output formats.
Rilevazione Firme e check box ​

Detection of Signatures and Check Marks

Validation of a contract, form, or a consent for the processing of data, requires checking that a signature has been placed in the space provided and that a check mark has been placed in the appropriate box. Currently, these processes often entail a bottleneck because they are managed by operators. Circular speeds up validation processes by automating verification of the correct parameters and ensuring extremely accurate results.

Circular - Accuratezza
Accuracy and Automation: 90 - 95%
Circular - Integrazione
Simplified integration with company management and business systems thanks to the availability of different output formats.
esempio Modulo contratto di sottoscrizione del servizio​

Attachment to the Service and Supply Agreement

In many cases, the initiation of a supply agreement requires the filling out of a paper form. Circular speeds up the contractual process by extracting the information from the forms filled in manually and automatically initiating the account activation process by integrating with downstream management systems.

Circular - Accuratezza
Accuracy and Automation: 80 - 90%
Circular - Tempi
Extremely brief implementation times thanks to the availability of the ready-to-use model.
Circular - Integrazione
Simplified integration with company management and business systems thanks to the availability of different output formats.
Disdetta contratto a mezzo PEC, mail o carta

Contract Cancellations using Certified or Regular E-mail or in Paper format

Making contract cancellation easy is part of a truly customer-centric approach. Circular automates contract termination by extracting data from related forms and initiating the account closure process by automatically forwarding data to downstream and third-party systems such as major banking systems.

Circular - Accuratezza
Accuracy and Automation: 80 - 90%
Circular - Tempi
Extremely brief implementation times thanks to the availability of the ready-to-use model.
Circular - Integrazione
Simplified integration with company management and business systems thanks to the availability of different output formats.

REQUEST A DEMO

Find out how Circular can help your company be more efficient in document capture processes.

Logo Circular Solutions | Intelligence Document Processing
Circular S.r.l. – Viale Bianca Maria, 25 – 20121 Milano – [email protected]LinkedIn - circularsolutionsai
Partita IVA 12342530966 – Capitale Sociale: 13.368 Euro i.v.
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Technology Provider:

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Circular - Azure Technology Provider
Circular - Google Technology Provider

All trademarks displayed here are the property of their respective copyright holders; Third-party brands, product names, trade names, corporate and company names mentioned may be trademarks of their respective owners or registered trademarks of other companies and belong to their legitimate owners.

Logo Circular Solutions | Intelligence Document Processing
Circular S.r.l.
Viale Bianca Maria, 25 – 20121 Milano [email protected]
Partita IVA 12342530966
Capitale Sociale: 13.368 Euro i.v.


LinkedIn - circularsolutionsai

Privacy Policy Cookie Policy

Technology Provider:

Logo AWS Technology Provider
Circular - Azure Technology Provider
Circular - Google Technology Provider

All trademarks displayed here are the property of their respective copyright holders; third-party brands, product names, trade names, corporate and company names mentioned may be trademarks of their respective owners or registered trademarks of other companies and belong to their legitimate owners.