In competitive and volatile markets such as those of telecommunication companies, the fluidity of the processes of contract acquisition and management of Customer Care activities are essential to lowering quit and churn rates. Circular makes it possible to drastically reduce all the bottlenecks of traditional document management in every phase of the Customer Journey.
A series of use cases has been developed to automate the processes of scanning, rendering, extraction and distribution of all documents required by supply contracts, allowing us to make document processing more efficient and offer a significant reduction in operating costs for our customers.
When initiating a telephone service agreement, the accuracy of the extraction and processing of data from identity documents is essential to make the closure processes for most agreements fluid and as quick as possible. The complexities inherent in this process differ, such as the need to reconcile parts of separate documents sent at different times.
Circular streamlines the process of compiling master data by automatically reconciling and classifying documents and then quickly extracting the data necessary for management process of the main contracts with fast and secure transactions. In particular, Circular is able to automatically recognize and index the following identity documents:
- Electronic Driving Licenses
- Health Insurance Cards
- Electronic Identity Cards
- Paper-format Identity Cards
Certified and Regular E-Mail Assistance Process Management
Certified e-mail is a communication channel now widely used for sending requests for assistance or complaints and makes it essential to be able to quickly acquire and process requests.
Circular utilizes sophisticated semantic recognition technologies to import and interpret the information contained in e-mails and attachments quickly and in an extremely reliable way, using the output to automatically generate tickets in the company CRM system and quickly initiate all customer assistance procedures necessary.
Detection of Signatures and Check Marks
Validation of a contract, form, or a consent for the processing of data, requires checking that a signature has been placed in the space provided and that a check mark has been placed in the appropriate box. Currently, these processes often entail a bottleneck because they are managed by operators. Circular speeds up validation processes by automating verification of the correct parameters and ensuring extremely accurate results.
Attachment to the Service and Supply Agreement
In many cases, the initiation of a supply agreement requires the filling out of a paper form. Circular speeds up the contractual process by extracting the information from the forms filled in manually and automatically initiating the account activation process by integrating with downstream management systems.
Contract Cancellations using Certified or Regular E-mail or in Paper format
Making contract cancellation easy is part of a truly customer-centric approach. Circular automates contract termination by extracting data from related forms and initiating the account closure process by automatically forwarding data to downstream and third-party systems such as major banking systems.
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Find out how Circular can help your company be more efficient in document capture processes.